Media General, Inc.

Cranberry Jeffreies   Bristol

Posted at 7:19am on Wednesday, August 8th, 2007

I have been a customer of this newspaper for over 40 years. Today I was hung up on for complaining about my service. I have changed my subscription to weekends, and if things don't improve, will discontinue totally.
It is totally disrespectful to tell a customer who is trying to change a subscription, "Thank You, bye bye" and hang up in their ear! No matter how busy one is, the customer deserves some amount of courtesy. Maybe if you improve the quality of your customer service reps your circulation would improve!

Irv Nickerson   Abingdon, VA

Posted at 6:27pm on Saturday, April 14th, 2007

The Bristol Herald courier is about as newsworthy as People magazine. It has become much more entertainment oriented than purposeful, informative and intelligent content. It consistently ignores significant local occurences apparently to avoid bringing current situations to the attention of area citizens. Though NASCAR, drag racing, wrestling, animal shelters along with local personality conflicts are of great interest to the drama addicted public, there are controversial activities being ignored. Practices and state investigations of the local community service organzation undisclosed as it could not be found online and no one is state or local government would admit it. this after a copy of a letter from Governor Kaines office and the Office of Investigator General stating there had been an investigation and the state board of licensure had been involved along with the Regional Advocate investigating rights violations. The Governor's letter also indicated there follow up actions were being taken.
EEOC charges have been filed against this agency as well as well as pending charges for 8-10 privacy [HIPAA] violations which the VA Employment Commission, the recipient of these unsolicited and illegal documents, continues to utilize in favor of the CSB agency.
It has been said that Rick Boucher's new wife's family has substantial holdings in Media General and/or Southwest VA Enterprise.
It is very clear why the Washington County News would refuse to print anything questioning the agency, an editor's spouse a long time director within that agency.
Apparently the decision making capacity of Media General is as poor and the administration of the local service agency.
For whatever good this will do...